Refund Policy

2600TECH I.T. SERVICES · Effective 20 August 2026

Who this policy covers

2600TECH I.T. SERVICES, trading as 2600 Tech, is a sole proprietorship registered in the Philippines. We develop and sell our own software products, and we build websites and systems for client organisations.

This policy applies to every payment where 2600 Tech is the seller — that is, payments collected on our own websites for our own products and services. Our current paid product is SDE Studio (sde-studio.com), a same-day-edit video application sold as a monthly or annual licence and delivered instantly by email on payment.

Where you bought matters

Our software is sold through more than one channel and the seller of record differs by channel. Only the first row below is a payment we collect and can refund.

When you are eligible

You are entitled to a full refund of a software licence bought on one of our sites when both of the following are true:

• You request it within 7 calendar days of the payment date shown on your purchase confirmation email; and
• No finished video or other exported deliverable has been downloaded from the account since that payment.

Separately — and with no time limit and no usage condition — we refund you in full if:

• You were charged more than once for the same purchase, or charged after cancelling;
• You never received what you paid for — for example the licence key was never delivered and we cannot deliver it; or
• A defect on our side prevents you from using what you paid for and we cannot fix it within a reasonable time. In that case we refund the current term.

When you are not eligible

• More than 7 days have passed since the payment and none of the situations above apply.
• A finished video has already been exported or downloaded under that purchase. Rendering and delivering your work is the service being paid for, so once it has been delivered the term has been used.
• You want to reverse a term you have already used because you no longer need the software. Licences bought on our sites do not auto-renew — an unwanted term simply expires and is never charged again.
• Free accounts, gifted accounts, and complimentary licences, where nothing was paid.

None of this limits rights you have under Philippine consumer law.

How to request a refund

1. Email support@sde-studio.com for an SDE Studio licence, or sales@2600tech.com for anything else, from the email address on your account.
2. Include the reference number from your purchase confirmation email — the line labelled Reference — or the date and amount of the charge if you no longer have the email.
3. Tell us briefly why you are asking. You do not need to justify a request made inside the 7-day window.

We acknowledge every request within 2 business days and give a decision within 5 business days. If we need more information from you, that clock pauses until you reply.

How the money comes back

• Refunds are issued to the original payment method — the same card, GCash or Maya wallet, bank account, or PayPal account. We cannot redirect a refund elsewhere.
• We submit approved refunds to our payment provider within 2 business days of approving them.
• How quickly it appears on your side is up to your bank or wallet provider: e-wallets are usually same-day to 3 banking days, cards typically 5–10 banking days, and some card issuers take a full statement cycle.
• Refunds are issued in the currency you were charged in. If your bank converted the amount, the reconverted total can differ slightly from what you originally paid — that difference is the bank's exchange rate, not a partial refund.

What happens to your access

A refund ends the purchase it relates to. The licence is deactivated, the software returns to its free tier, and paid-tier features stop. Files held for that account then follow the ordinary free-tier retention rules, so download anything you want to keep before requesting a refund.

Client projects and I.T. services

Website, application, and integration work for client organisations is quoted and invoiced directly; it is not sold through the checkout on our sites and is governed by the written agreement for that project rather than by the 7-day window above. Milestone work already delivered and accepted is not refundable, and we will always agree a remedy in writing before either side treats a milestone as closed.

Where we build a payment flow for a client, the client is the merchant of record and holds their own payment-provider account in their own name. Their customers' funds settle to the client, never to us. We provide the technical integration only, so refunds for purchases on a client's site are issued by that client under their own policy.

Chargebacks

If something looks wrong on your statement, please email us before filing a dispute with your bank. A refund we can issue directly usually reaches you faster than a chargeback, and it does not lock the account while a dispute is investigated.

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